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The client experience

In the building, with the authority to change things.

This is what it is like to have us in the company, from the first call to the day we leave. You get a partner on site over the system that is broken, rather than a deck, a dashboard or a weekly call.

  • Who you get

    A partner, not a team of analysts.

    The person who sits over the system has run it before, in a company like yours, and there is no one between you and them.

  • How it starts

    Diagnosed before prescribed.

    Nothing is proposed in the first eight weeks. The Readout says what is broken, what it costs and what to fix first, with the evidence attached.

  • What you read

    Written for whoever decides.

    Every deliverable is written to be read by whoever commissioned the work as well as the team, so it can go to a board or an investment committee as it is.

  • How it ends

    Yours when we leave.

    The playbook, the operating system and the team we recruited stay with you. We license nothing, and we stay no longer than the work needs.

On site, not on call.

The firm is in San Mateo, and the work is wherever the company is.

An embedded partner is in the building on the days the work needs, in the room for the meetings that matter and reachable in between. Whoever commissioned the work sees the same material as the team at the same time, so nothing is prepared for one audience and softened for the other.

Meet the partners

What you keep

Four things leave with you.

These are what the company holds on the last day that it did not hold on the first.

  • Week eight

    The Readout.

    A ranked account of the five systems that says what is broken, what it costs and what to fix first, written so it can go straight to whoever makes the decision.

  • Phase II

    The playbook.

    We write it by running it, covering positioning, objections, the sales motion and the numbers that matter, function by function.

  • Phase II

    The operating system.

    An AI-⁠first operating system trained on your playbook, simple enough for an intern to run and specific enough to be yours.

  • Phase III

    The permanent team.

    We recruit, train and hand over the people who will run it, and then we leave.

Eight weeks, $95,000

Experience it from the first call.

We start with a call to confirm fit, access and timing, and a partner, not a salesperson, is on it.